隐私政策Privacy Policy
生效日期：2022年11月22日
更新日期：2023年2月27日
Effective date: 22nd Nov, 2022
Updated date: 27th Feb, 2023
深圳市仁清卓越科技有限公司（以下合称为“我们”）致力于保护您的个人隐私。本隐私政策（下称“本政策”）阐述了在您使用下列服务、产品和相关移动应用程序（统称为“产品”）期间，我们如何处理个人数据并保障信息隐私。
Shenzhen Renqing Excellent Technology Co., Ltd. (hereinafter collectively referred to as “we”) devotes itself to protecting your personal privacy. This Privacy Policy (hereinafter referred to as “the Policy”) has explained how we handle your personal data and protect your privacy during your use of our services, products and related mobile applications (collectively referred to as “products”) described below.
l 印刻应用程序RS Printer application program
当您使用我们的产品时，请您务必仔细阅读本隐私政策，并了解我们收集、处理您的个人数据的目的和安全措施，包括我们如何使用、存储、共享和转移个人数据。在本政策中，您可通过我们的指示执行您对个人数据的隐私权、访问权、删除权等。
During the use of our products, please read this Privacy Policy carefully and understand the purpose and security measures for our collection and processing of your personal data, including how we use, store, share and transfer your personal data. You may execute your privacy right, access right and deletion right towards your personal data based on our instructions.
当您同意本隐私政策，或以适当的方式开始、继续使用我们的产品或服务，且未通过适当的方式联系我们表达相反意见，我们将视为您充分理解并同意本政策。阅读过程中，如果您有任何疑问、意见、建议或投诉，请通过邮箱【info@rockspace.hk】与我们联系：
You are deemed to fully understand of and agree to this Policy if you agree to this Privacy Policy, or start and continue to use our products or services in an appropriate way, or fail to contact us in an appropriate way to express your objection. For your any questions, comments, suggestions or complaints during reading, please contact us via email [info@rockspace.hk]:
定义Definition
个人信息：以电子或其他方式记录的能够单独使用或者结合其他信息使用能够识别个人身份的信息或者反映特定个人活动情况的各种信息。
Personal information: Refers to all kinds of information recorded electronically or in other ways that can be used alone or used in combination with other information to identify individuals’ information or reflect specific personal activities;
个人敏感信息：包括个人生物识别数据，通讯记录和内容，健康类信息，交易类信息，精确位置信息。当我们向您提供特定的产品或服务时，涉及到个人敏感数据的收集时，我们在收集有关您个人敏感数据之前会通过显著并且明确的通知以征得您的同意。
Personal sensitive information: Refers to the personal biometric data, communication record and content, health information, transaction information, and precise location information. When providing you with a specific product or service and collecting your sensitive personal data, we will obtain your consent through a noticeable and clear notice ahead of time.
设备/智能设备：是指硬件制造商生产或制造的，具有人机界面并且可以通过无线网络传输信息的非标准计算设备，包括打印机等。
Device/smart device: Refers to non-standard computing devices including printers, produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information over a wireless network.
应用程序：是指由深圳市仁清卓越科技有限公司提供的移动应用程序，能够帮助终端用户远程控制智能设备并连接至供应商物联网（IoT）平台。
Application procedure: Refers to the mobile application provided by Shenzhen Renqing Excellent Technology Co., Ltd., which can help end users remotely control smart devices and connect the devices to the supplier's Internet of Things (IoT) platform.
我们收集哪些个人信息
Personal information that we collect
为了向您提供我们的服务，我们会要求您提供此类服务所必须的个人数据。如果您不提供个人数据，我们无法为您提供相对应的产品或服务。
For providing our services for you, you will be asked to provide your personal data necessary for such services. Otherwise, we cannot provide you with the corresponding products or services.
1、 您自愿向我们提供的信息
1. Information you voluntarily provide us
l 帐户或个人资料数据：当您注册或登录我们的帐户时，我们会收集您的账号和联系方式，如您的电子邮件地址、电话号码、用户名和登录凭据。在您与我们的产品交互期间，我们会进一步收集您帐户中的昵称、头像、国家代码、语言偏好或时区信息。
l Account or personal data: When you register or log in to our account, your account number and contact information, such as your email address, phone number, user name and login credentials will be collected by us. During your interaction with our products, we will further collect your nickname, avatar, country code, language preference or time zone in your account.
如您选择授权使用第三方账号登录时，我们会从第三方获取您共享的账号信息（如头像、昵称、地区、性别等信息）与您的深圳市仁清卓越科技有限公司账号进行绑定用于快捷登录，我们会依据与第三方的约定，以及第三方公布的隐私政策中有关共享个人信息的条款，在符合相关法规的前提下，使用您的个人信息。
If you log in by your authorized third-party account, we will obtain your shared account information (such as avatar, nickname, region, gender, etc.) from the third party and bind this account to your account in Shenzhen Renqing Excellent Technology Co., Ltd. so that you can login in quickly, moreover, we will use your personal information in accordance with the agreement reached with the third party, the terms in the privacy policy published by the third party on sharing personal information, and relevant laws and regulations.
l 反馈：当您使用我们产品中的反馈和建议功能时，我们会收集您的电子邮件地址、手机号码和反馈内容，以便及时处理您的问题和设备故障。
l Feedback: When you use the functions of feedback and suggestion in our products, we will collect your email address, mobile phone number and feedback content in order to deal with your problems and equipment failures in a timely manner.
2、 我们在您使用设备时收集的信息
2. Information we collect during your use of our device
l 设备信息：当您与我们的产品交互时，为保障你正常使用我们的服务，维护我们服务的正常运行，改进及优化我们的服务体验以及保障你的账号安全，我们会自动收集设备信息，设备型号、操作系统、设备硬件序列号（指由设备制造商编入到设备中的一串字符串，作为设备唯一标识符）、Android ID、登录IP地址、无线连接信息、操作系统类型和版本、应用程序版本号、推送通知标识符、日志文件和移动网络信息。
l Device information: For ensuring your normal use of our services, maintaining the normal operation of our services, improving and optimizing our service experience, and protecting your account security, we will automatically collect device information, device model, operating system, device hardware serial number (refers to a string compiled into the device by the device manufacturer as a unique identifier of the device), Android ID, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log file and mobile network information during your interaction with our products.
l 
日志信息：当您使用我们的产品/服务时，系统和异常日志会被上传，其中包括您的IP地址、使用语言、操作系统的版本、访问的日期或者时间等。
l Log information: When you use our products/services, the system and exception logs will be uploaded, including your IP address, language, version of the operating system, date or time of access, etc.
请注意，单独的设备信息、服务日志信息是无法识别特定自然人身份的信息。如果我们将这类非个人信息与其他信息结合用于识别特定自然人身份，或者将其与个人信息结合使用，则在结合使用期间，这类非个人信息将被视为个人信息，除取得您授权或法律法规另有规定外，我们会将这类信息做匿名化、去标识化处理。
Please note that a specific natural person’s identity information cannot be identified by the separate device information and service log information. If we combine this type of non-personal information with other information to recognize the identity of a specific natural person, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use period, unless otherwise authorized by you or provided by laws and regulations, but we will process this type of information in way of anonymilization and de-identification.
l 位置信息：当您通过系统授权开启移动设备的定位功能并使用基于位置提供的服务时，我们会收集和使用您的位置信息以便您使用印刻应用程序与设备进行配网。当您使用我们的产品或服务时，基于您的同意，我们会收集有关您的实时精确或非精确地理定位信息。您可以在移动设备的系统中关闭定位服务停止我们对您所在位置信息的收集。
l Location information: When you enable the location function of your mobile device through the system authorization and use location-based services, we will collect and use your location information so that you can use the application of RS Printer to match the device. During your use of our products or services, we will also collect your real-time accurate or inaccurate geographic location after getting your consent. You can turn off the location service in the system of your mobile device to stop our collection of your location information.
l 设备使用信息：当您通过印刻应用程序与设备进行交互时，为保障你正常使用我们的服务，维护我们服务的正常运行，我们将查询、访问、收集、储存打印任何在设备当前任务队列、有效期内的历史打印订单、具体的打印任何和打印涉及的图片资料等。
l 
Equipment use information: When you interact with the device through the application RS Printer, in order to ensure that you use our services normally and maintain the normal operation of our services, we will query, access, collect, store and print any information which is currently in queue on the device, historical printing orders within the validity period, any specific information printed or picture materials related to, etc.
3、 基于提供附加功能所收集的信息
3. Information collected for providing additional functions
为向您提供更便捷、更优质的产品及/或服务，努力提升您的体验，我们在向您提供的以下附加服务中会收集和使用您的个人信息。如果您不提供这些信息，您无法获得这些附加服务给您带来的用户体验。这些附加服务包括：
In order to provide you with more convenient and quality products and/or services and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If failing to provide personal information, you will not be able to obtain the user experience brought by these additional services. These additional services include:
1) 基于蓝牙权限的附加服务：
1) Additional services based on Bluetooth permissions:
我们向您申请获取此权限，目的是在搜索连接设备时使用。在您开启该权限后，您可通过【印刻】控制设备进行接下来的业务服务。
We apply to you for this permission aiming to search for the connected device. After you enable this permission, you can control your device to perform the following business services through [RS Printer].
2) 基于相机/摄像头的附加服务：
2) Additional services based on camera:
您可在开启相机/摄像头权限后使用该功能扫描二维码。请您知晓，即使您已同意开启相机/摄像头权限，我们也仅会在您主动扫码时获取信息。
You can scan the QR code with this function after enabling the camera permission. Please be aware that even if you have agreed to enable camera permissions, we will only obtain your information when you actively scan the code.
3) 基于存储权限的附加服务：
3) Additional services based on storage permissions:
我们向您申请获取此权限，目的是为了保障客户端的稳定运行。在您开启我们可读取/写入您设备存储的权限后，我们将自您设备存储空间内读取或向其中写入图片、文件、崩溃日志信息等必要信息，用于向您提供信息发布或在本地记录崩溃日志信息等功能。
We apply to you for this permission aiming to ensure the stable operation of the phone client. After you offer us the permission that we can read/write to your device storage, we will read or write necessary information such as pictures, files, crash log information, etc. from your device storage space for providing you with functions like information release or local record of the crash log information.
4) 基于本地查找功能的附加服务：
4) Additional services based on local search function:
您可在开启本服务后，查找局域网设备，用于连接设备。
After you turn on this service, you can search for LAN devices to connect to the device.
您理解并同意，上述附加服务需要您在您的设备中开启您的蓝牙、位置信息（地理位置）、摄像头（相机）、存储功能、查找功能的访问权限，以实现这些权限所涉及信息的收集和使用。您可在您的设备设置中逐项查看上述权限的状态，并可自行决定这些权限随时的开启或关闭。
For the above additional services, you understand and agree that you need to turn on your Bluetooth, location information (geographic location), camera, storage function, and access permission for search function in your device to achieve the collection and use of the information involving these permissions. You can view the status of the above permissions item by item in your device settings, and decide whether to turn on or off these permissions at any time.
请您注意，您开启任一权限即代表您授权我们可以收集和使用相关个人信息来为您提供对应服务，您一旦关闭任一权限即代表您取消了授权，我们将不再基于对应权限继续收集和使用相关个人信息，也无法为您提供该权限所对应的服务。
Please be aware that if you turn on any permission, you are deemed to authorize us to collect and use your relevant personal information to provide you with corresponding services. Once you turn off any permission, you are deemed to cancel the authorization, and we will neither continue to collect and use your information based on corresponding permissions, nor provide you with the services corresponding to the permissions.
处理个人数据的目的和法律依据
Purpose and legal basis for processing personal data
我们处理您信息的目的如下：
We process your information for the following purposes:
l 为您提供服务：我们处理您的帐户和个人资料数据、设备信息、使用数据、位置信息和智能设备相关信息，以提供您请求或购买的产品和服务。此类处理的法律依据是根据我们的使用条款履行我们与您的合同。
l To provide you with services: We process your account and personal data, device information, use data, location information, and relevant information of smart device so as to provide the products and services you request or purchase. The legal basis for such processing is the performance of the Contract signed by us in accordance with our terms of use.
l 改善我们的服务：我们处理您的设备信息、使用数据、位置信息和智能设备相关信息，以确保我们产品的功能和安全性，开发和改进我们的产品和服务，分析我们的运营效率，并防止和跟踪欺诈或不当使用行为。此类处理的法律依据是根据我们的使用条款履行我们与您的合同。
l To improve our services: We process your device information, use data, location information and relevant information of smart device so as to ensure the function and safety of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track the fraud or improper use. The legal basis for such processing is the performance of the Contract signed by us in accordance with our terms of use.
l 
非营销通信：我们处理您的个人信息，旨在向您发送与服务、条款/条件和政策变更和/或其他管理信息相关的重要信息。与此同时，我们还会向您发送与您购买服务相关的通知，如告警服务。
l To carry on non-marketing communications: We process your personal information aiming to send you important information related to service, terms/conditions and policy changes and/or other management information. At the same time, we will also offer you notifications related to the service you purchased, such as alert services.
l 数据分析：为了分析我们提供的产品的使用情况、提升您的用户体验，我们会对您提供和上报的数据进行分析，及时查看您在使用产品过程中的问题、分析与您相关的产品或使用场景以便您更好地享受我们产品带来的便利。
l To make data analysis: In order to analyze the use of the products we provide and improve your user experience, we will analyze the data you provide and report, check the problems you have in the process of using the product, and analyze the products or use scenarios related to you in time so that you can better enjoy the convenience brought by our products.
l 合规：我们会在我们认为必要或适当的情况下处理您的个人数据：
l Compliance: We will process your personal data when we deem it necessary or appropriate:
（a）遵守适用的法律法规；
（b）遵守法律程序；
（c）响应公共机构和政府当局的要求；
（d）履行我们的条款和条件；
（e）保护我们的运营、业务和系统；
（f）保护我们和/或包括您在内的其他用户的权利、隐私、安全或财产；以及
（g）寻求可用的补救措施或限制我们需要提供的损害赔偿。
(a) Comply with applicable laws and regulations;
(b) Comply with legal procedures;
(c) Respond to the requests from public agencies and government authorities;
(d) Fulfill our terms and conditions;
(e) Protect our operations, business and systems;
(f) Protect the rights, privacy, safety or property of us and/or other users including you; and
(g) Seek available remedies or limit the damages we need to provide.
我们也以其他方式使用收集您的个人信息，在收集时我们会提供具体通知，并根据适用法律的要求获得您的同意。如果处理您的个人信息的目的发生任何变化，我们将通过电子邮件和/或我们网站上的显著通知将此类变化通知到您，并告知您关于个人信息的选择。
We also use and collect your personal information in other ways, but will send specific notifications to you at the time of collection to obtain your consent in accordance with the requirements of applicable laws. If there is any change in the purpose of processing your personal information, you will be informed of such changes via email and/or a noticeable notice on our website to make a choice about your personal information.
我们与谁共享您的个人数据？
With whom do we share your personal data?
深圳市仁清卓越科技有限公司仅以您知晓的方式共享您的个人数据。我们会与下列参与者共享您的个人数据：
Shenzhen Renqing Excellent Technology Co., Ltd. will only share your personal data in a way that you know. We will share your personal data with the following participants:
l 向为我们提供某些业务相关服务的第三方服务提供商披露您的个人数据，例如网站托管、数据分析、支付和信用卡处理、基础设施供应、IT服务、客户支持服务、电子邮件发送服务以及其他类似服务，从而确保他们能够为我们提供服务。
l 
Disclose your personal data to the third-party service providers who provide us with certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure supply, IT services, customer support services, email sending services, and other similar services, to ensure that they can provide services for us.
l 向直接或间接为您提供智能设备和/或您用来访问和使用我们网站和服务的网络和系统的客户以及其他业务合作伙伴披露您的个人数据。
l Disclose your personal data to the customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems that you use to access and use our website and services.
l 当发生重组、合并、分立、收购、出售、合资、让渡、转让或其他处置我们所有或部分业务、资产或股票（包括但不限于与任何破产或类似程序相关的上述情况）的情况时，向附属公司或其他第三方披露您的个人数据。在这种情况下，您将通过电子邮件和/或我们的网站收到关于所有权变更、个人数据新的使用方式不兼容以及有关个人数据选择的明确通知。
l Disclose your personal data to our affiliated companies or other third parties in the event of reorganization, merger, division, acquisition, sale, joint venture, transition, transfer or other disposal of all or part of our business, assets or stocks (including but not limited to the above circumstances related to any bankruptcy or similar proceedings). In such cases, you will receive a clear notification from us via email and/or our website regarding the change of ownership, the incompatibility of use of personal data, and your choice of personal data.
l 在我们认为必要或适当的情况下：
l In the following cases that we deem necessary or appropriate:
（a）遵守适用的法律法规；
（b）遵守法律程序；
（c）响应公共机构和政府当局的要求，包括您居住的国家/地区以外的公共机构和政府当局；
（d）履行我们的条款和条件；
（e）保护我们的运营、业务和系统；
（f）保护我们和/或包括您在内的其他用户的权利、隐私、安全或财产；以及
（g）
寻求可用的补救措施或限制我们需要提供的损害赔偿。
(a) Comply with applicable laws and regulations;
(b) Comply with legal procedures;
(c) Respond to the requests from public agencies and government authorities, including those outside the country/region where you live;
(d) Fulfill our terms and conditions;
(e) Protect our operations, business and systems;
(f) Protect the rights, privacy, safety or property of us and/or other users including you; and
(g) Seek available remedies or limit the damages we need to provide.
l 向公司旗下的子公司或附属公司披露您的个人数据，以定期开展业务活动。
l Disclose your personal data to our company's subsidiaries or affiliates so that they carry out business activities on a regular basis.
l 向我们的审计机构、法律顾问、评估机构、投资顾问等为公司提供审计、法律咨询、评估等服务的第三方中介机构，以其提供服务所必需的范围为限，适当披露您的个人信息，前提是该等机构承诺承担相应的保密义务
l Disclose your personal data to our auditing authorities, legal consultants, appraisal authorities, investment consultants or the third-party intermediary agencies that provide auditing, legal consulting, and evaluation services within the scope necessary for the provision of services, but these authorities will undertake corresponding confidentiality obligations;
l 
除上述第三方以外，我们仅在您同意的情况下向其他第三方披露您的个人数据。
l We only disclose your personal data to the other third parties other than the above mentioned, with your consent.
深圳市仁清卓越科技有限公司仅会在以下情形下，公开披露您的个人信息：
Shenzhen Renqing Excellent Technology Co., Ltd. will only publicly disclose your personal information under the following circumstances:
l 获得您明确同意后；或
l After obtaining your explicit consent; or
l 在法律、法律程序、诉讼或政府主管部门强制性要求的情况下，我们可能会公开披露您的个人信息。
l After being required by laws, legal procedures, and litigation or government authorities.
所收集信息的国际转移
International transfer of the collected information
原则上，深圳市仁清卓越科技有限公司遵照适用法律和法规下的数据本地化要求，在中华人民共和国境内收集和产生的个人信息，将存储在中华人民共和国境内。
In principle, Shenzhen Renqing Excellent Technology Co., Ltd. complies with the data localization requirements under applicable laws and regulations, and your personal information collected and generated within the territory of the People’s Republic of China will be stored in the territory of the People’s Republic of China.
但由于我们业务开展所需，可能通过全球其他国家或地区的资源和服务器提供产品或服务，这意味着，在获得您的授权同意后，您的个人信息可能会被转移、存储到您使用产品或服务所在国家/地区的境外管辖区，或者受到来自这些管辖区的访问和处理。这些国家设有不同的数据保护法，甚至未设立相关法律。在此类情况下，我们会通过以下方式确保您的信息得到充分的保护：
However, due to the needs of our business development, we may provide products or services by virtue of resources and servers in other countries or regions around the world, which means that after obtaining your authorization and consent, your personal information may be transferred and stored in the overseas jurisdictions of the country/region where the product or service that you use is located, or may be accessed and processed by these jurisdictions. Since these countries have different data protection laws, or some of them even have no relevant laws, we will fully protect your information by the following ways:
包括但不限于：欧盟通用数据保护条例（GDPR）第46条批准的“欧盟标准合同条款”达成的协议。https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
Including but not limited to the Agreement reached according to the “EU Standard Contract Provisions” approved in Article 46 of General Data Protection Regulation (GDPR).
https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
如果您想进一步了解我们的安全保障措施，您可以通过本政策直接联系我们。
For further understanding our safety measures, please directly contact us via this policy.
您与个人数据有关的权利
Your rights related to personal data
我们尊重您的权利，同时也会掌握您的个人数据。您可以行使下列任何一项权利：
通过邮件联系到我们：info@rockspace.hk
通过电话联系到我们：4006182227
We respect your rights and will also master your personal data. You can exercise any of the following rights:
Contact us by email: info@rockspace.hk
Contact us by phone: 4006182227
我们将在15个工作日或者30个自然日之内完成核查和处理。如果您决定通过电子邮件向我们发送请求，请说明您希望更改哪些信息，您是否希望将您的个人数据从我们的数据库中删除，或者您希望我们在使用您的个人数据时受到哪些限制。请注意，出于安全考虑，我们会在进一步处理您的请求之前要求您核实身份。
您可以：
We will complete the verification and processing within 15 working days or 30 natural days. If you decide to send us a request via email, please indicate what information you wish to change, whether you wish to delete your personal data from our database, or what restrictions you wish us to exert on the use of your personal data. Please note that we will ask you to verify your identity before further processing your request for keeping your information secure.
You can:
l 要求访问我们处理的与您相关的个人数据；
l Request to visit your personal data we process;
l 要求我们纠正与您相关的不准确或不完整的个人数据；
l Ask us to correct the inaccurate or incomplete personal data related to you;
l 要求删除您的个人数据；
l Request to delete your personal data;
l 要求暂时或永久限制我们处理您的部分或全部个人数据；
l Request to temporarily or permanently restrict our processing of some or all of your personal data;
l 要求我们基于您的同意或与您签订的合同处理您的数据，以及我们自动处理您的数据时，向您本人或第三方传输个人数据；
l Require us to process your data based on your consent or the Contract signed with you, and ask us to automatically transfer your personal data to you or a third party when we process your data;
l 当我们基于您的同意或我们的正当利益使用您的个人数据时，选择反对或拒绝我们使用您的个人数据。
l You can choose to oppose or reject us when we use your personal data based on your consent or according to our legitimate interests.
关于撤销同意：我们将通过以下方式保障您撤销同意的权利：
Regarding the withdrawal of consent: We will protect your right to withdraw your consent through the following methods:
1）通过设备系统设置获取的隐私权利，可通过变更设备权限撤销您的同意，包括位置、相机/摄像头、相册（图片库/视频库）、蓝牙设置、通知等相关功能；
1) For your privacy rights acquired through device system settings, you may withdraw your consent by changing device permissions, including your location, camera, photo album (picture gallery/video database), Bluetooth settings, notifications and other related functions;
当您撤回同意或授权后，导致我们无法为您继续提供撤回授权部分对应的服务。但您撤回同意或授权，不影响撤回前基于您的同意开展的个人信息处理。
After you withdraw your consent or authorization, we will be unable to continue to provide you with the services corresponding to the part with authorization withdrawn by you. However, your withdrawal of consent or authorization will not affect the processing of personal information based on your consent before the said withdrawal.
对于您合理的请求，我们原则上不收取费用，但对多次重复、超出合理限度的请求，我们将视情收取一定成本费用。对于那些无端重复、需要过多技术手段（例如，需要开发新系统或从根本上改变现行惯例）、给他人合法权益带来风险或者非常不切实际（例如，涉及备份磁带上存放的信息）的请求，我们可能会予以拒绝。
We do not charge fees in principle for your reasonable request, but will charge a certain cost as appropriate for your repeated requests that exceed reasonable limits. Besides, we may refuse your requests if they are unreasonably repeated, require too many technical means (for example, developing new systems or fundamentally changing the existing practices), or bring risks to the legitimate rights and interests of others or are very impractical (for example, the requests involve the information stored on backup tapes).
在以下情形中，我们将无法响应您的请求：
1、与个人信息控制者履行法律法规规定的义务相关的；
2、与国家安全、国防安全直接相关的；
3、与公共安全、公共卫生、重大公共利益直接相关的；
4、与刑事侦查、起诉、审判和执行判决等直接相关的；
5、个人信息控制者有充分证据表明个人信息主体存在主观恶意或滥用权利的；
6、出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人同意的；
7、响应个人信息主体的请求将导致个人信息主体或其他个人、组织的合法权益受到严重损害的；
8、涉及商业秘密的。
In the following circumstances, your request may not be responded:
1. It is related to the fulfillment of the personal information controller of the obligations stipulated by laws and regulations;
2. It is directly related to national security and national defense;
3. It is directly related to public safety, public health, and major public interests;
4. It is directly related to criminal investigation, prosecution, trial and execution of judgments;
5. The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abuse of rights;
6. It is to protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but your consent is hard to get;
7. Our response to the request of personal information subject will cause serious damage to the lawful rights and interests of the information subject or other individuals or organizations;
8. Your request involves commercial secrets.
安全保障措施
Security measures
我们采取商业上合理的物理、管理和技术保障措施，以维护您的个人数据的完整性和安全性。深圳市仁清卓越科技有限公司提供多种安全保障策略，以有效确保用户和设备的数据安全。在设备访问方面，我们保障数据安全、访问认证和授权申请。在数据通信方面，支持使用安全算法和传输加密协议以及基于动态密钥的商业级信息加密传输进行通信。在数据处理方面，采用严格的数据过滤和验证以及完整的数据审核流程。在数据存储方面，用户的所有机密信息将进行安全的加密处理以便存储。如果您出于任何原因认为您与我们的交互不再安全（例如，您认为您的深圳市仁清卓越科技有限公司帐户的安全性已经受损），请您发送电子邮件至info@rockspace.hk立即告知我们。
We will take the physical, management and technical safeguard measures, which are commercially reasonable, to maintain the integrity and security of your personal data. Shenzhen Renqing Excellent Technology Co., Ltd. provides a variety of security strategies to effectively ensure the data security of users and devices. In terms of equipment access, we guarantee the data security, access authentication and authorization applications; in terms of data communication, we support the use of security algorithms and transmission encryption protocols as well as commercial information encryption transmission based on the dynamic keys for communication; in terms of data processing, we have a strict data filtering and verification procedure as well as a complete data review process; in terms of data storage, all confidential information of users will be securely encrypted for storage. Whenever you think that your interaction with us is no longer safe for any reason (for example, you think the security of your account in Shenzhen Renqing Excellent Technology Co., Ltd. has been compromised), please contact us immediately via an email to info@rockspace.hk
数据保留期限
Data retention period
我们将在达成本政策所述目的的3年内保留您的个人数据，除非根据特定法律要求需要保留较长时间。我们将根据个人数据的数量、性质和敏感性决定适当的保留期限，在保留期限结束后，我们将销毁您的个人数据。如果我们出于技术原因无法销毁数据，我们将采取适当措施防止您的个人数据被进一步使用。
Your personal data will be retained for 3 years for the purpose stated in the Policy, unless we are required to keep it longer subject to the specific legal requirements. We may determine the appropriate retention period based on the amount, nature and sensitivity of your personal data, and will destroy your personal data after ending of the retention period. Provided that we are unable to destroy the data for technical reasons, we will take appropriate measures to prevent your personal data from further use.
儿童的个人信息保护
Protection of children’s personal information
我们的产品、网站和服务主要面向成人。如果没有父母或监护人的同意，儿童不应创建自己的个人信息主体账户。深圳市仁清卓越科技有限公司非常重视儿童个人信息的保护，若您的年龄在14周岁（或您所在国家/地区的规定年龄）以下，在使用我们的服务前，务必事先取得您家长或法定监护人的书面同意。深圳市仁清卓越科技有限公司根据各区域、国家或地区相关法律法规的规定保护儿童的个人信息。请注意，如我们发现我们在未事先征得可证实的父母或法定监护人同意的情况下收集了儿童的个人信息，则会设法尽快删除相关个人信息。
Our products, websites and services are mainly for adults. Without the consent of their parents or guardians, children shall not register their own accounts as personal information subjects. Shenzhen Renqing Excellent Technology Co., Ltd. attaches great importance to the protection of children’s personal information. If you are under the age of 14 (or the age specified in your country/region), you must obtain the written consent of your parent or legal guardian in writing ahead of time before using our services. Shenzhen Renqing Excellent Technology Co., Ltd. protects children’s personal information in accordance with the relevant laws and regulations of each region, country or region. Please note that if we find that we have collected a child’s personal information without the prior consent of a verifiable parent or legal guardian of the child, we will try to delete the relevant personal information as soon as possible.
关于政策变更的声明
Statement on policy change
我们会根据信息实践的变化对本政策进行更新。如果我们作出任何重大变更，我们将通过电子邮件（发送至您帐户中指定的电子邮件地址）通知您，或于变更生效前在移动应用程序上发布通知。我们建议您定期浏览本页面，以获取有关隐私做法的最新信息。
We will update this Policy based on the changes in information practices. If we make any major changes, we will notify you via email (sent to the email address specified in your account) or post a notice on the mobile app before the change takes effect. We kindly suggest you browsing this page regularly to get the latest information on privacy practices.
联系我们
Contact us
如果您对我们的做法或本政策存在任何疑问、意见或建议，请通过以下方式联系我们：
深圳市仁清卓越科技有限公司
通讯地址：深圳市南山区西丽街道仙洞路创智云城B2栋5楼501室
电子邮箱：info@rockspace.hk
If you have any question, comment or suggestion about our practices or this Policy, please contact us in the following ways:
Shenzhen Renqing Excellent Technology Co., Ltd.
Mailing address: Room 501, 5/F, Building B2, Creative City Phase 2, Xiandong Road, Xili Street, Nanshan District, Shenzhen
如果您对我们的回复不满意，特别是我们的个人信息处理行为损害了您的合法权益，您还可以通过以下外部途径寻求解决方案：向本公司注册地的人民法院提起诉讼解决。
If you are dissatisfied with our response, especially if our processing of your personal information has harmed your legal rights, you may seek a solution by such an external channel as bringing a lawsuit to the people’s court where our company is registered.